We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will never sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Any refunds on online purchases will be provided as a credit to the credit card used at the time of purchase with five business days upon notification of the request for refund, and/or product problem.
Shipping Timelines & Policy
For online orders, credit card authorization and verification must be received prior to processing. Shipping occurs Monday through Friday, excluding holidays.
PLANTS – We do not ship live plants
GIFT CERTIFICATES – We mail gift certificates within two business days of purchase via the U.S. Postal Service (first-class). They are also available by email, or to pick up upon request.
WREATHS & CENTERPIECES – We ship wreaths and centerpieces via FedEx and U.S. Postal Service, and send order confirmation and tracking number information with each order if the customer’s email is provided. Orders cannot be mailed via FedEx to P.O. Boxes. We can process some out-of-country orders on a case-by-case basis; contact us at firstname.lastname@example.org if you have additional questions.
We begin shipping the Monday after Thanksgiving, and ship subsequent orders as they are received. Anything ordered prior to our first ship date (Monday after Thanksgiving) will be scheduled to ship then, unless otherwise requested. Any orders after that date (Monday after Thanksgiving) are shipped within three business days upon receipt of the order.
Shipping and Handling Costs
TAX – Gift certificates are not taxable. Wreaths and centerpieces shipped within and out of the state of Vermont are subject to applicable sales tax.
SHIPPING – Shipping rates are defined in the cart system – see specific products for shipping rates. Additional rates may apply for specific circumstances (out-of-country purchases, non-FedEx deliveries, etc.)